Terms and Conditions of booking at Borderers Guesthouse

  1. We require credit/debit card details to secure your reservation. ALL CARD DETAILS ARE HELD SECURELY. The cost of the first night accommodation per room booked, may be taken as a non refundable deposit for a 1 - 4 night’s stay and the cost of two night’s accommodation for a stay of 5 or more night’s. Card details are held against the room. See section 2 below. However, should you cancel your booking on the date of arrival or fail to take up your reservation without letting us know: a charge will be made against your card for the full amount of your booking. If you are delayed in arriving or expect to arrive before 3 pm or after 7pm, please do let us know as soon as you are able. A charge of £25 per room will be made unless agreed upon beforehand.

  2. Should it become necessary for you to cancel your reservation with less than 7 days notice, we shall of course make every effort to re-let your accommodation. We regret that there can be no allowance for curtailment of a reservation. We STRONGLY recommend that you take out Travel/Holiday cancellation insurance to cover you in such circumstances. Please remember your reservation is a binding contract under British Law. Should it become necessary for you to cancel your reservation - Please let us know as soon as possible.

  3. Should you wish to change the date of your reservation within the cancellation period, the new dates will be treated as a new stand-alone booking and the cancellation charge for the original booking will still apply if we cannot re-let the room/rooms on the dates originally booked.

  4. If the person making the reservation is different to the person(s) taking up occupation, the person who makes the reservation may be held responsible for non arrival/damage or loss and monies may be taken from their credit/debit card.

  5. Please note – that in the event of an upgrade, no further offers or discounts apply.

  6. Accidents happen. Please let us know IMMEDIATELY of any damage or spillage, however caused, so that we can clean or repair. Failure to inform us WILL result in a charge being made against you for damage subsequently found.

  7. It is against the Law to Smoke at The Borderers Guesthouse. If a guest/visitor is found smoking or, is asked to leave; for whatever reason, full payment for the reservation will be charged and taken from the credit/debit card. Should it be subsequently found that a guest/visitor has smoked in a room after it has been vacated a charge will be made against the debit/credit card for full and thorough cleaning of the room and for any loss incurred to the business by our having to cancel or turn away bookings whilst the room/accommodation is thoroughly cleaned.

  8. ALL offers are valid only on weeknights (from Sunday to Thursday) unless otherwise specified.

  9. NO refunds are issued for matters that could have been solved had we been advised of them during your stay. This includes but is not limited to, temperature in the room being too cold or too hot, changing the date of departure after arrival et

WE ALSO ASK

  1. Please respect our other guests and dress appropriately for breakfast. PLEASE, NO inappropriate clothing such as, Boxer shorts, bathrobes/dressing gowns, nighties, pyjamas, or bare chests. Thank you.​

  2. If you or any member of your party have any special access or dietary requirements, please let us know as soon as possible. A copy of our “Access Statement” can be viewed on our web site 

Your e-mail details are NOT passed to any other party.

 

Thank you for your co-operation. It is much appreciated.

Gail and Kevin -August 2019

CONTACT US

gail_kevin@borderers.com    /    47 The Watton, Brecon LD3 7EG    /   Tel: +44 (01874) 623559 

We are available on the phone till 8pm. Email or text until 10:30pm

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